This story is shared by Instagram user @kongfusedcherry, a first-time puppy parent in Singapore who wanted to share their honest journey with Hello Human.

So let’s start.

I still remember the day we decided we were finally ready for a puppy. My kids had been asking for one for months, and after enough research to feel confident (but still anxious), we took the leap. What we didn’t expect was how overwhelming those first few days would be, the crying at night, the confusion about routines, and the nonstop Googling that left us more stressed than informed.

That’s when a friend recommended we check out Hello Human, a puppy boutique and wellness centre in the East of Singapore. I didn’t go in expecting anything magical, just maybe some guidance, or at least someone who understood what we were going through. But what we found there genuinely changed our experience as first-time puppy parents.

This is our honest story of how Hello Human helped us transform chaos into confidence.

The Overwhelming First Week

We brought our puppy, Mochi, home on a Friday evening. By Sunday, the kids were excited, I was exhausted, and Mochi looked confused by everything happening around him. The internet was filled with conflicting advice, some said to crate train, others said never to crate train. Some recommend five meals, others three. Everyone had an opinion, but none of it felt tailored to our puppy or our home.

My stress levels were rising as fast as the puppy pads were piling up.

That’s when I searched for puppy support in Singapore, and the name Hello Human kept appearing. The tone of their website felt warm, approachable, and… sane. Not the usual “do this, don’t do that,” but instead, “here’s what works for your puppy’s wellness and your family dynamic.”

It felt like what we desperately needed.

Walking Into Hello Human for the First Time

The moment we stepped inside the Hello Human boutique, something shifted. First, the space itself felt calming, soft lighting, thoughtful displays, and none of the overwhelming clutter we found in large pet stores. But more importantly, the staff greeted Mochi like he was already part of their family.

One of the team members knelt beside him, let him sniff her hand, and said, “We’ll take it slow, no rush.” Hearing those words after a week of feeling behind was surprisingly comforting.

We explained our struggles, the crying at night, our kids trying too hard to help, and our endless uncertainty. Instead of giving us a long list of rules, they simply asked, “What’s your home routine like? And how does Mochi respond to new things?”

That question alone made me realize we were dealing with people who genuinely understood puppy behavior.

Learning That Puppy Wellness Is More Than Training

I assumed puppy wellness meant training and feeding schedules. But at Hello Human, it became clear that wellness had layers, emotional, physical, environmental, and even family bonding.

They showed us how to:

• build predictable routines
• create a calm corner for Mochi
• manage overstimulation from kids
• use play as a form of training
• reduce nighttime anxiety
• choose food and treats based on temperament, not just brands
  

None of this felt preachy or textbook-like. It felt personal, like someone walking alongside us instead of standing on a pedestal.

One thing they said stuck with me:

“Wellness is not about perfection. It’s about helping puppies feel safe as they grow.”

As first-time owners, that mindset changed everything.

The Products That Actually Helped (Not Just Looked Pretty)

I usually distrust boutique recommendations because they often feel upsell-heavy. But what I appreciated about Hello Human is that they never pushed anything unnecessary.

Instead, they suggested a few simple things that made our days easier:

• a soft, breathable harness that didn’t make Mochi anxious
  calming treats made for sensitive stomachs
• an enrichment toy that kept him engaged without overstimulating him
• a bed that supported his joints and eased nighttime whining
  

None of these were presented as “must-buys.” They were recommendations based on how Mochi behaved right in front of them.

And yes, they worked. Our first quiet night happened just three days after following their advice.

The Turning Point: Understanding Puppy Emotions

The biggest breakthrough didn’t come from a product or a trick, it came from a simple explanation by one of the Hello Human team members.

She told us:

“Puppies are not misbehaving; they’re communicating.”

Mochi’s whining wasn’t disobedience, it was confusion. His nipping wasn’t aggression, it was overstimulation. His pacing wasn’t defiance, it was anxiety.

The moment we started seeing his actions as communication instead of “problems,” everything shifted. Our kids became more patient. We became less stressed. Mochi became calmer.

Hello Human didn’t just teach us puppy care. They taught us to understand our puppy.

A Wellness Approach That Fits Our Family

As full-time working parents, long, complicated routines weren’t realistic. And Hello Human never made us feel guilty about it. Instead, they helped us build a simple wellness plan:

• short, meaningful play sessions
• predictable feeding times
• consistent toilet breaks
• a calm bedtime ritual
• balanced stimulation vs. rest
• involving the kids in small, manageable tasks
  

These weren’t dramatic changes. They were doable habits, and they made our home feel so much more peaceful.

Within a few weeks, Mochi:

• slept through the night
• stopped nipping excessively
• responded better to basic commands
• became more confident in new environments
• bonded with our kids beautifully
  

I genuinely believe we couldn’t have achieved this without the guidance we received.

Looking Back: Was Hello Human Worth It?

Absolutely, and not because they “fixed” anything, but because they made us feel supported, informed, and calm.

Being first-time puppy owners is overwhelming. There are mistakes, doubt-filled moments, and days when you wonder if you’re doing everything wrong.

Hello Human didn’t make us feel judged. They made us feel capable.

They didn’t talk down to us. They walked with us.

And they didn’t treat puppy care as a set of commands; they treated it as a relationship.

Final Thoughts

If you’re a first-time puppy parent in Singapore, or even a seasoned owner looking for a more wellness-based approach, our family’s experience says this:

Hello Human doesn’t just sell products; they support the entire journey of raising a healthy, happy puppy.

Mochi is thriving now, and so are we. And that’s the most honest review I can give.